System Update
Starting September 18, 2026, Keys Federal Credit Union will undergo a digital banking update to our Online Banking system and Mobile App. This 2-day update will allow us to bring you an enhanced and modernized digital banking experience.
Please review the frequently asked questions below to understand how this update affects your account access, daily limits, and banking services.
Frequently Asked Questions
Will the credit union be open during the technology update?
No. We will be shut down during these 2 days. Our team will only be monitoring and answering urgent emails during this time.
Will I be able to access my account or use the Mobile App during the update?
No. Members will not have access to their accounts during the update window. The Mobile App will be completely unavailable starting at 6:00 p.m. on September 18 until a time to be determined (TBD).
Will I need to download a new Mobile App after the update?
No, you will not need to look for a brand-new app in the App Store. Once the update is complete, you will simply need to update your existing Keys FCU Mobile App to the latest version.
Will I need to re-enroll in Online Banking?
Yes. Once the new system goes live, all account holders will need to follow the Forgot My Password prompts.
Will I be able to use ATMs during the update?
Yes, you will still be able to utilize ATMs for your withdrawals and deposits. However, please note that your standard account limitations will apply during this time.
Are there Point of Sale (POS) debit card transaction limits?
Yes. To ensure system security during the conversion, there will be a strict POS spending limit. Members can only spend up to $2,500 using their cards during the update period.
What is happening to Bill Pay?
Access: The Bill Pay system will be completely unavailable during the update.
Payees: You do not need to re-enter your bill payees. All of your existing Bill Payees will automatically transfer securely from the old system to the new one.
Scheduled Payments: If you have a bill payment already scheduled to go out during the time of the update, don t worry; it will still be processed and sent out on time
What if my loan payment is due during the update?
If you are unable to make your regular loan payment during the update window, Keys Federal Credit Union will waive any associated late fees.
Thank you for your patience and cooperation as we work to update our systems to provide you a more personalized experience! Please keep an eye out for updated communications as more information becomes available.
